Sunstone Guarantee
Our goal at Sunstone is to make our products affordable, reliable, and long-lasting. The following policies are to ensure customers are satisfied with all our products. Be sure to visit our Terms and Conditions page for additional details.
Returns:
Sunstone offers a 30-day return policy on all products. Before sending a product back please contact Sunstone to receive an RMA number. The RMA number should appear clearly on the outside of the package. Customers are refunded via check. Please note that a 10% restocking fee will apply to all returns. A 30% restocking fee will apply to all 3rd party products (laser welders, laser engravers, PW - AC Welders, and AVIO products). Additionally, all 3rd party products must be insured when sent back to Sunstone at the buyer’s expense. In some cases, a merchant fee may apply. Equipment damaged by improper use or insufficient shipping precautions will be charged additional fees.
*DADO Laser Welder – No cash refunds available for the dado laser welder. However, The Dado Laser Welder may be returned within 30 days for credit towards another Orion or Sunstone product.
*Argon Mini Tanks are non-returnable. Standard size argon tanks have a $85 restocking fee, the tank must be emptied and left open with the protective cap put in place. All hazardous material and compressed gas stickers need to be removed from the packaging as the empty cylinder is not hazardous and doesn't contain compressed gas.
*Refunds will not be issued for services that have already been rendered such as shipping, calibration, or trainings.
Repairs:
Sunstone Products come with a 1-year repair warranty*. Sunstone will repair all defects in craftsmanship without charge during this time period (except the shipment of the product to and from the manufactures company or the shipment of the replaced parts to and from the customer’s premises for at home or business customer repairs). This warranty does not cover damage caused by improper use of Sunstone products. This warranty does not include consumable items, such as welding electrodes. Sunstone is dedicated to keeping our products operating at peak performance for years to come. Any repairs needed after the warranty period are performed at cost.
International Orders:
Sunstone is happy to ship products internationally. International customers should be prepared to pay their country’s customs, duties, and taxes. Also, international customers should be prepared to pay all shipping costs on any returns and repairs.
*The Orion line of welders vary in coverage by type. Contact Sunstone for more information.