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Introducing the Sunstone Circle Protection Plan
HOW A SMALL MONTHLY SUBSCRIPTION CAN PROVIDE A LARGE UMBRELLA OF PROTECTION!
For your welder, it's a scary world out there! Welders get dropped, get abused, or just stop working. You have to protect your welder for any unfortunate incident. And the Sunstone Circle Protection Plan is an innovative way to safeguard your welder investment.
Just another warranty extension plan?
Anybody can sell you another year or two of warranty coverage. The Sunstone Circle is much, much more than an extended warranty. Here's what a small monthly subscription will deliver in peace of mind and exceptional customer service:
Sunstone Circle Protection Plan
For as long as your welder is covered by the Sunstone Circle your warranty never expires. You’ll never deal with lifeless warranty extensions, but rather enjoy a forever warranty. And that’s a big circle of protection!
If you need a loaner unit while your welder is being repaired, we’ll send one. We’re going to do all we can to keep your production levels up. If you’re in the circle, we’ll take care of you!
Sometimes it makes more sense to simply replace a welder with the newest model rather than make a repair. At Sunstone’s discretion, we’ll send you the newest model to keep your shop happy and healthy!
Free Software Upgrades
When your welder is powered by the latest software improvements your shop becomes more productive and capable. You’ll have access to all software upgrades when you join the Sunstone Circle!
Should your Sunstone welder ever need repair, we’ll cover the shipping costs for ground service within the United States. If you need it faster, simply pay the difference. Need it shipped internationally? Give us a call!
Expedited Customer Service
At Sunstone every customer is a VIP, but when you’re part of the circle your request for customer service gets moved to the front of the line. You get extra attention! Just another perk when you subscribe today.
More Valuable Member Benefits!
You’ll receive snazzy Sunstone swag, a subscription to Micro Welding Today magazine, invitations to VIP events, Inside the Circle e-newsletter, and new product trial opportunities. Call now to join the circle!
Sunstone Circle FAQ’s
• Can I place any welder in the protection plan?
Any Sunstone welder can be added to the protection plan but only at the time it is purchased. If you already own a Sunstone welder, you may be better served by an extended warranty.
• How long is my welder’s warranty under the protection plan?
Your welder is under warranty for as long as you remain subscribed to the plan for that particular welder. At Sunstone’s discretion, at some point your welder may be replaced by a new model if replacement makes more sense than repair.
• What is the subscription price for my welder?
The monthly subscription rate changes based on the list price of your welder at the time it is sold. Subscriptions start at $15 per month per welder. Call your Sunstone representative for a quote specific to the welder you wish to purchase.
• How does the loaner part of the plan work?
If your Sunstone welder needs repair at our facility, we’ll provide your shop with a similar model while yours is being repaired. As a result, your shop remains productive.
• Can I cancel my subscription at any time?
We may be confused why, but you can cancel your plan anytime after the first year. If you cancel, you will not be able to reactivate your subscription for the same welder. Sunstone reserves the right to cancel your subscription at our discretion.
• Free shipping? Anywhere in the United States?
Yes! If your welder needs repair we’ll pay for any necessary shipping costs via ground service. If you need it faster, just pay the difference. If you live outside the United States, call us and we’ll work to reduce the shipping costs accordingly.
• How can I review all of the plan’s terms of service?
Ask your Sunstone sales representative to include the Sunstone Circle Protection Plan in your quote!
Terms of Service
These terms of service (as amended from time to time, this “Agreement”) is between Sunstone Engineering LLC, a Utah limited liability company (collectively, “Company,” “we,” or “us) and the subscriber as identified on the applicable order form (“Customer,” “you,” or “your”) and sets forth the details of the Sunstone Circle Protection Plan (“Plan”).
Please read this Agreement carefully before subscribing to the Plan. By subscribing to the Plan the Customer acknowledges its acceptance of this Agreement and represents that Customer is authorized to enter into this Agreement on behalf of itself and/or its organization.
1. Warranty Details
We will repair or replace your covered welder without cost to you for any defect in design, manufacturer, damage incurred during shipping to/from your facility to ours, or for normal wear and tear. Intentional damage is not covered by the Plan. Accidental damage or destruction that is covered by any property insurance policy is excluded by the Plan. Damage due to shipping and covered by the shipping agent is not covered by the Plan. Any accidental damage or destruction due to civil unrest, earthquake, war, or any other natural or manmade event similar to the aforementioned is not covered by the Plan.
2. Loaner Provisions
Should your welder require repair at our facility, we will ship a similar welder to you for use while your welder is being repaired. We will cover the cost of shipping the loaned welder via ground service to and from your facility. Electrodes, handpieces, compressed gas, and all other ancillary hardware and equipment is excluded from the Plan. You assume full liability for the loaned welder when delivered to your facility and accept all financial responsibility for damage. The loaned welder is not covered by the Plan. You agree to return the loaned welder to the Company within 14 days after your welder has been repaired and received by you. For international shipping, the Plan will pay a portion of the shipping costs, an amount determined solely by the Company and subsequently communicated to you in writing.
3. Replacement Provisions
At the Company's discretion, we may elect to replace your welder that is covered by the Plan rather than repair it. Should we decide to replace your welder, we will replace it with the current model, a similar model, a refurbished model, or offer a discount on a new model. We will ship the replacement at our expense via ground service to your facility.
4. Complimentary Shipping Provisions
The Plan will pay for any necessary shipping for repairs via ground service within the United States. You may choose to have your welder shipped via air or any other type of expedited service but agree to pay the difference in cost between ground and the other service. For international shipping, the Plan will pay a portion of the shipping costs, an amount determined solely by the Company and subsequently communicated to you in writing. You agree to cover any and all shipping charges for undeliverable packages, after-hours or weekend delivery, refused delivery, special handling, or any other charge similar to the aforementioned.
5. Software Upgrade Provisions
From time to time the Company will make changes to the software used to operate specific models of its welders. You will receive a notification, electronically or otherwise, when these upgrades are ready for download. Follow the software upgrade instructions that came with your welder.
6. Expedited Customer Service Provisions
When you contact Sunstone Customer Service and identify yourself as a Sunstone Circle Protection Plan subscriber, your request for customer service will be prioritized higher than other requests from customers who are not subscribed to the Plan.
7. Other Plan Benefits
For as long as you are subscribed to the Plan you will receive issues of the Micro Welding Today magazine as they become available without charge. You will also receive the Inside the Circle newsletter electronically as they become available. You will receive invitations to meet with Company representatives at key industry events. The Plan does not include costs you may incur to attend those events. From time to time the Company will develop new products or enhance existing products and may make these products available to you for testing. You are under no obligation to purchase these new products; however, your use, examination, or feedback is requested. Upon your authorization, we will ship these new products to your facility for 30 days of examination upon which time you will return the product to Sunstone using the original packaging. The plan will pay for all shipping costs. Your participation in trial use of these products is voluntary.
8. Plan Payment and Terms
You agree to pay the monthly subscription by automated electronic transfer (ACH) or credit card. Charges will appear on your banking or credit card statement as Sunstone Engineering LLC. You will not receive a monthly invoice. You agree to remain subscribed to the Plan for twelve consecutive months. Should you cancel before the initial 12-month term ends, you will be responsible for any and all costs incurred to collect the remaining subscription. You may cancel the Plan at any time after the initial twelve months. To cancel, send a written request to firstname.lastname@example.org or by mail to Sunstone Engineering LLC, Attn: Accounting, 1693 American Way Ste 5, Payson UT 84651 USA.
9. Force Majeure
The Company's ability to fulfill its obligations under the Plan is subject to acts of God, war, government regulation, terrorism, disaster, civil disorder, curtailment of transportation facilities, or any other emergency beyond the Company's control, making it impossible to perform its obligations under this Agreement. Either party may cancel this Agreement for any one or more of such reasons upon written notice to the other.
10. Changes, Alterations, and Cancellations
The Company retains the right to change, alter, modify, or cancel the Plan or cancel only your subscription at any time with or without cause with written notice. The Company's obligations under the Plan prior to cancellation will be fulfilled according to this Agreement.
11. Dispute Resolution
In the event of a disagreement in which you and the Company are unable to reach a mutually agreeable resolution, you agree to use a licensed mediator appointed by the Company to resolve all disputes. Each party shall be responsible for the costs they incur for mediation.